batik88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how batik88 ("batik88", "we", "us", "our") — the operator of the online gaming platform accessible at batik88.one — collects, uses, discloses, retains, and protects the personal data of individuals ("you", "Member", "User") who register an account with batik88, use the Services, or visit the batik88 website.

By registering a batik88 account or otherwise using the Services, you acknowledge that you have read and understood this Policy. If you do not accept the terms of this Policy, you must not access or use the batik88 platform.

This Policy should be read alongside the batik88 Terms & Conditions, which govern your use of the Services generally.

2. Personal Data We Collect

batik88 collects the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth;
• Gender (where provided);
• Malaysian IC number or passport number (for KYC verification purposes);
• Copies of identity documents submitted during verification.

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (including postcode, city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya).

2.3 Financial Data

• Payment method details (e-wallet identifiers for Touch n Go eWallet, Boost; bank account numbers for Maybank, CIMB Bank, Public Bank);
• Transaction history including deposits, withdrawals, and bonuses;
• Account balance information.

2.4 Gaming & Behavioural Data

• Game activity logs including bets placed, outcomes, session durations, and game preferences;
• Sportsbook wagering history;
• Bonus and promotion usage records;
• Self-exclusion and responsible gaming tool usage.

2.5 Technical Data

• IP address and approximate geolocation derived from IP;
• Device identifiers, browser type, and operating system;
• Login timestamps and session data;
• Cookie identifiers and similar tracking data (see Section 7).

3. How We Collect Your Data

batik88 collects personal data through the following channels:

• Direct collection: Data you provide when registering a batik88 account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically as you interact with the batik88 platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from risk management partners; payment data from payment processors including e-wallet providers and banking institutions.

4. Legal Basis for Processing

batik88 processes your personal data on the following legal bases:

5. How We Use Your Personal Data

batik88 uses your personal data for the following purposes:

• To create, manage, and operate your batik88 account;
• To verify your identity and age in compliance with applicable regulations;
• To process deposits and withdrawals via your selected payment methods;
• To detect, investigate, and prevent fraudulent transactions and other prohibited conduct;
• To comply with anti-money laundering, counter-terrorist financing, and other regulatory obligations;
• To administer bonuses, promotions, and loyalty programmes;
• To provide customer support and respond to your enquiries;
• To send transactional communications including account notifications and security alerts;
• To send marketing communications where you have consented, including promotional offers relevant to Malaysian players;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
• To improve the batik88 platform through analytics and user research;
• To enforce the batik88 Terms & Conditions.

6. Data Sharing and Disclosure

batik88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients solely for the purposes described in this Policy:

• KYC and identity verification providers: To verify your identity and age as required by applicable regulations;
• Payment processors: Including Touch n Go eWallet, Boost, and banking institutions, to process deposits and withdrawals;
• Fraud prevention and risk management partners: To detect and prevent fraudulent activity;
• Game providers: Game activity data shared with providers whose games you access on the batik88 platform, to the extent necessary for game operation;
• Regulatory and law enforcement authorities: Where batik88 is required by law, court order, or regulatory authority to disclose data. This includes anti-money laundering reporting obligations;
• Professional advisers: Including legal counsel and auditors, under confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of all or part of batik88's business, Member data may be transferred to the acquiring entity subject to equivalent privacy protections.

7. Cookies and Tracking Technologies

The batik88 website uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, and where consented, to deliver relevant marketing content.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the batik88 platform to function, including session authentication and security cookies. These cannot be disabled.
• Analytics Cookies: Used to understand how Members use the batik88 platform, enabling us to improve the user experience. Data is aggregated and anonymised.
• Preference Cookies: Store your interface preferences (e.g., language settings) to personalise your batik88 experience.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented. These can be withdrawn via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core batik88 gaming services.

8. Data Retention

batik88 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in compliance with applicable anti-money laundering regulations and legal hold requirements.

Gaming activity records, transaction logs, and KYC documentation may be retained for longer periods where required by regulatory obligation or ongoing legal proceedings. Data retained solely for analytics purposes is anonymised and de-identified after two years.

Where you request deletion of your personal data, batik88 will delete or anonymise data that is no longer required for the purposes described in this Policy, subject to any overriding legal retention obligations.

9. Data Security

batik88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and batik88 servers;
• Encryption of sensitive data at rest, including identity documents and financial data;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures for managing and notifying of data security breaches where required.

10. Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by batik88:

• Right of Access: You may request a copy of the personal data batik88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements;
• Right to Restriction: You may request that batik88 restrict processing of your data in certain circumstances;
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact batik88 at [email protected]. batik88 will respond to verified requests within thirty (30) days. We may request proof of identity before processing your request.

11. Children's Privacy

The batik88 platform is strictly for adults aged 21 and above. batik88 does not knowingly collect personal data from individuals under the age of 21. Any account found to have been registered by a person under 21 will be immediately closed and all associated data deleted, except where retention is required by applicable law.

If you believe that a minor has registered a batik88 account, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

12. International Data Transfers

The batik88 platform serves Malaysian users and is operated with server infrastructure that may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally — including to game providers, KYC processors, or cloud infrastructure providers — batik88 ensures that such transfers are governed by appropriate safeguards, including contractual data protection clauses that impose obligations equivalent to those under this Policy.

batik88 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing additional safeguards as required by applicable law.

13. Changes to This Privacy Policy

batik88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, batik88 will provide reasonable prior notice via platform notification or registered email address. The "Last updated" date at the top of this Policy will reflect the most recent revision.

Your continued use of the batik88 platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must close your account.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or batik88's handling of your personal data, please contact our Data Protection team:

For general support queries unrelated to data protection, batik88's customer support team is available 24/7 via live chat on the platform.